IT Support Service. Level I
At the end of the training the tranee will be able to:
- Connect Hardware Peripherals
- Install Software Application
- Record Client Support Requirements
- Protect Application or System Software
- Maintain Equipment and Software Inventory and Documentation
- Operate Personal Computer
- Apply Quality Standards
- Work with Others
- Receive and Respond to Workplace Communication
- Demonstrate Work Values
- Develop Understanding of Entrepreneurship
- Apply 5S Procedures
IT Support Service. Level II
At the end of the training the tranee will be able to:
- Operate Database Application
- Update and Document Operational Procedures
- Administrate Network and Hardware Peripherals
- Care for Network and Computer Hardware
- Access and Use Internet
- Implement Maintenance Procedures
- Maintain Equipment and Consumables
- Apply Problem Solving Techniques to Routine Malfunction
- Participate in Workplace Communication
- Work in Team Environment
- Develop Business Practice
- Apply Continuous Improvement Processes (Kaizen)