Hardware and Network Servicing. Level III and IV

Hardware and Network Servicing. Level III

At the end of the training the tranee will be able to:

  • Gather Data on Business Requirements
  • Determine Best-Fit Topology
  • Use Development Software and Tools
  • Configure and Administer Server
  • Create Technical Documentation
  • Monitor and Administer Stem and Network Security
  • Provide First Level Remote Help Desk Support
  • Identify and Resolve Network Problems
  • Monitor Implementation of Work plan/Activities
  • Conduct / Facilitate User Training
  • Apply Quality Control
  • Lead Small Teams
  • Lead Workplace Communication¬†
  • Improve Business Practice
  • Maintain Quality System and Continuous Improvement Processes (Kaizen)

Hardware and Network Servicing. Level IV

At the end of the training the tranee will be able to:

  • Plan and Organize Work
  • Assist with Policy Development for Client Support
  • Build Internet Infrastructure
  • Migrate to New Technology
  • Determine Maintenance Strategy
  • Establish Quality Standards
  • Utilize Specialized Communication Skills
  • Develop Team and Individuals
  • Manage and Maintain Small/Medium Business Operations
  • Manage Continuous Improvement System