Hardware and Network Servicing. Level III
At the end of the training the tranee will be able to:
- Gather Data on Business Requirements
- Determine Best-Fit Topology
- Use Development Software and Tools
- Configure and Administer Server
- Create Technical Documentation
- Monitor and Administer Stem and Network Security
- Provide First Level Remote Help Desk Support
- Identify and Resolve Network Problems
- Monitor Implementation of Work plan/Activities
- Conduct / Facilitate User Training
- Apply Quality Control
- Lead Small Teams
- Lead Workplace Communication
- Improve Business Practice
- Maintain Quality System and Continuous Improvement Processes (Kaizen)
Hardware and Network Servicing. Level IV
At the end of the training the tranee will be able to:
- Plan and Organize Work
- Assist with Policy Development for Client Support
- Build Internet Infrastructure
- Migrate to New Technology
- Determine Maintenance Strategy
- Establish Quality Standards
- Utilize Specialized Communication Skills
- Develop Team and Individuals
- Manage and Maintain Small/Medium Business Operations
- Manage Continuous Improvement System